This information explains how Sankar Seasonals handles wholesale order preparation, freight, delivery, and shipping-related claims for approved business buyers.
Payment and Order Preparation
Payment in full is required before shipment. Orders are prepared after payment is confirmed and inventory availability is verified. Seasonal inventory can sell through quickly, and processing time may vary by order size, product availability, destination, and carrier requirements.
Freight Charges
Freight is prepaid by Sankar Seasonals and added to the final invoice. Shipping charges are separate from product pricing and depend on carton size, weight, destination, carrier service, and any special handling required. Large or oversized products may have higher freight costs.
Shipping Address and Delivery
Orders ship to the approved company location or other authorized business address associated with the account. Buyers are responsible for providing a complete and accurate delivery address, receiving hours, contact information, and any access instructions. Please inspect all cartons promptly when the shipment arrives.
Tracking and Delivery Updates
When tracking information is available, it will be provided to the buyer after shipment. Carrier transit estimates are not guaranteed and may be affected by weather, seasonal demand, or other conditions outside our control.
Damage and Shortage Claims
Damage or shortage claims must be reported within three business days of delivery. Email orders@sankarseasonal.com with the order number, item number, quantities affected, a description of the issue, and clear photographs of the product and shipping carton. Please retain the merchandise and original packaging until the claim is reviewed.
Approved claims are resolved by replacement or account credit, depending on availability and the circumstances of the claim.
Returns
Wholesale sales are final. If Sankar Seasonals authorizes a return, the customer is responsible for return shipping and a 25% restocking fee. Products must be returned in approved condition and packaging. Do not ship a return without prior authorization.
Questions Before Ordering?
Review our Wholesale Policies and Approved Buyer FAQ, or contact Sankar Seasonals for assistance.